Call Closed - Chatsworth House Ticketing & Membership System
Located within the Peak District National Park, Chatsworth is home to the Devonshire family. It comprises a Grade I listed house and stables, a 105-acre garden, an 1,822-acre park, a farmyard and adventure playground, and one of Europe’s most significant private art collections.
They are seeking to purchase and implement a replacement system to manage admissions, Travel Trade/Group bookings, educational bookings, events, and memberships.
One of their strategic goals is to ensure that the end-to-end customer journey when they visit Chatsworth is as easy as possible, supported by technology.
The booking process and associated systems from a colleagues’ and customers’ perspective will be:
Customer friendly – intuitive, easy, simple, consistent
Reliable – stable, available, secure and ‘fraud-proof’
Flexible – in terms of actual ‘ticket’ e.g. paper, digital, and in terms of location of use on site
Adaptable / configurable (easily) – allowing us to explore new opportunities
Dynamic & easy to use on multiple devices, e.g. scanners.
Modern / scalable, keeping pace with technological innovations, over an expected lifespan of 8-10 years.
Technically compatible with other modern systems (interfaces)
Useful in terms of data provision leading to great insights and reporting.
Value for money
A more ‘green’ / sustainable offering (through ticketless provision)
The solution will be best in class for ticketing & membership, with possible future application in other areas of the Group who require a ticketing or membership solution.
Deadline for Supplier tender response
Friday 07-JUL-2023 - 12 NOON
